Smart Secure Locker

Frequently Asked Questions

What is a Smart Secure Locker?

Smart Secure Locker is a smart locker solution system for enhanced and facilitates the drop-off and collection of parcel & document anytime 24/7 at the location of your choice.

Where is my nearest Smart Secure Locker?

Smart Secure Locker can be found in strategic locations such as commercial or residential area in Klang Valley. Find the nearest Smart Secure Locker from your location HERE.

Do I need to sign up for Smart Secure Locker service?

Smart Secure Locker does not require sign up and deposit any payment

What address should I ship my packages to?

Recipient detail under Smart Secure Locker (Your name) and Handphone number.

Address your building/condo (Block A or Block B) as receiving address during checkout for your online purchase.

Can I put two or more parcels in the same locker compartment?

Yes, only allow to do so if the same courier staff has delivered the parcels at the same time and also all parcel can store within the compartment size limit.

What happens if I do not collect the parcel after 24 hours?

If you do not collect your parcel from the Smart Secure Locker within three days it will be returned to the Smart Secure Locker Head Office. You may contact Smart Secure Locker for collecting your parcel. 

What if I am overseas?

If you do not collect your parcel from the Smart Secure Locker within three days it will be returned to the Smart Secure Locker Head Office. You may contact Smart Secure Locker for collecting your parcel.

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